Lucia Necklace

A: Caring for your Alma Jewelry is essential to maintain its beauty and longevity. Here are some simple guidelines to help you keep your jewelry looking its best:

• Daily Care: Avoid exposing your jewelry to harsh chemicals, such as chlorine, detergents, and perfumes, as they can damage the finish. It’s also advisable to remove your jewelry before swimming, bathing, or engaging in physical activities to prevent physical damage or exposure to excessive moisture.
• Cleaning: For regular cleaning, gently wipe your jewelry with a soft, lint-free cloth to remove any surface oils and dirt. For a deeper clean, you can use a solution of mild dish soap and warm water. Soak your jewelry for a few minutes, then use a soft toothbrush to gently scrub any intricate parts. Rinse thoroughly with clean water and dry with a soft cloth.
• Storage: Store your jewelry in a dry place away from direct sunlight. Use a fabric-lined jewelry box or separate pouches to prevent scratches. Keeping your pieces in an organized and protected environment will prevent tangling and damage.
• Professional Care: For high-value items or jewelry with delicate gemstones, consider professional cleaning once a year. A jeweler can also inspect for any damage or wear, such as loose settings or worn clasps, ensuring your jewelry remains in perfect condition.

Following these care tips will help keep your Alma Jewelry sparkling for years to come.

A: Shipping Overview

• Rates and Methods: We offer standard and expedited shipping. Rates are available at checkout. We ship within Canada and the U.S., with international shipping available upon request.
• Processing and Delivery: Orders process in 2-5 business days. Standard shipping takes 3-9 business days; expedited shipping takes 1-2 business days. Delivery times are estimates and may vary.
• Shipping Address: Ensure accuracy in your shipping details. Delays or issues caused by incorrect information may lead to additional charges or order cancellation.
• Insurance: All packages are insured against loss or damage. Contact us immediately if issues arise during shipping.
• Customs and Fees: International orders may incur customs and import fees, which are the customer's responsibility.
• Policy Changes: Shipping policies may be updated and will take effect immediately upon posting on our site.

Need help? Contact us at almajewelryca@gmail.com for any shipping inquiries.

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A: Returns and Exchanges

• Eligibility: Items must be unused and in original condition with packaging. Returns are accepted within 14 days of delivery.
• Process: Contact us at almajewelryca@gmail.com for return authorization and address. Attach the order number and send items back. Customers cover return shipping costs.
• Refunds: Upon receipt and inspection of the return, refunds are processed to the original payment method within 5-7 business days.
• Exchanges: Indicate in your return request if you prefer an exchange; replacement items are sent at no extra cost.

Exceptions:

• Non-returnable items: Sale items, personalized jewelry, and earrings (including piercings) are final sale due to their special nature and hygiene reasons.

Need help? Contact us anytime for assistance with your return or any questions.

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